Stay connected with your organization and get help when you need it through the Messages section and Technical Support inbox.

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Messages

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The Messages page (/en/messages) is where you communicate with your organization's admin and support staff.

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Finding Your Conversations

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🔹 Search Bar - Use the search bar at the top to quickly find specific conversations by contact name or topic

🔹 Conversation List - Your active conversations appear as a list below the search bar

🔹 Contact Details - Each conversation shows the contact's avatar or initials, their name, and their role (for example, "Organization Admin")

🔹 Recent Activity - The time since your last message appears next to each conversation so you know which ones are most recent

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Opening a Conversation

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🔹 Message Bubbles - Your messages appear on the right, while replies from your organization appear on the left

🔹 Chat View - You can see the full conversation history

🔹 Text Input - Type your message in the text box at the bottom

🔹 Send Button - Click the send button to submit your message

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Who You're Messaging

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Your messages are only between you and your organization's support team. This is the best place to ask questions about your account, edu-jobs, earnings, or anything specific to your organization.

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Technical Support Inbox

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The Technical Support inbox (/en/messages?type=support) is separate from regular Messages. Use it to report technical issues directly to the Life Hub support team.

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Accessing Technical Support

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Click the "Technical Support" tab or navigate to the technical support section from the Messages area.

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Technical Support Features

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🔹 Search Bar - Search through your technical support requests

🔹 Support Conversations - View any open or resolved technical issues you've reported

🔹 New Requests - Start a new request if you're experiencing a bug or technical problem

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Empty State

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If you haven't reported any technical issues yet, you'll see:

🔹 "No new messages" - Your technical support inbox is empty

🔹 "No conversations found" - No active technical support tickets

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When to Use Technical Support

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Contact Technical Support for:

🔹 App crashes or bugs

🔹 Login issues

🔹 Payment or earnings not appearing correctly

🔹 Calendar or edu-job display problems

🔹 Any other technical malfunction

For general questions about edu-jobs or your account, use the regular Messages section to contact your organization instead.

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Help and Chatbot Support

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Help Icon in Navigation

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Click the ? icon in the top navigation bar to open a help request form. This provides quick access to common help topics and allows you to submit questions directly.

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